Website chat widget that turns visits into conversations

Give interested visitors a clear next step

A contact form asks visitors to wait. A chat widget lets them start a conversation while their question is still relevant.

Use WebTalky to invite a visitor to chat at the right moment and turn anonymous traffic into a qualified conversation.

Built for a fast sales response

Your team receives real-time notifications and can continue conversations from iOS or Android. AI-suggested replies help them write a useful first response without starting from a blank screen.

• Add the widget with one line of code
• Answer from desktop, iOS or Android
• Use automated messages to welcome visitors
• Keep conversations in one shared place

Choose the pages where chat can help most

Start with pages where a visitor is likely to have a question: a pricing page, product or service page, quote request page, or checkout help page. The goal is not to interrupt every visitor. It is to make help available when it removes uncertainty.

Use a short, specific greeting. For example, a visitor on a service page might be asked whether they need help choosing a package. A generic greeting is acceptable, but a message connected to the page is easier to answer.

Create a reliable first-response workflow

Decide who answers new chats, which hours the team monitors them, and how a conversation moves from a question to the next action. For a sales team, that action might be a quote, a callback, or a booking. For support, it may be an answer followed by a link to the right resource.

AI suggestions are most useful when the team has clear, approved information to work from. Add the most common answers to your WebTalky knowledge content, review suggested replies before sending, and update that information when policies or pricing change.

What to measure after installation

Do not judge a chat widget only by the number of messages. Track how many conversations create a useful next step: a qualified lead, a quote request, an appointment, or a resolved pre-sales question. Also review first-response time and the pages that start the most valuable conversations.

After a few weeks, compare the questions you receive with the information on those pages. Repeated questions can reveal missing details in your copy, while high-intent chats show where your team should be available.

A simple way to get started

Create your account, add your website and paste the installation code. Begin with one or two important pages, test the visitor experience on desktop and mobile, and then expand the widget once the team has a response process.

How to add the WebTalky chat widget to a website

After creating a WebTalky account, the dashboard provides a unique website identifier. Copy the generated tag and place it before the closing body tag of the website where you want the widget to load.

1. Create an account and add the website you want to use.
2. Copy the unique install tag shown in WebTalky.
3. Paste it before the closing </body> tag and publish your site.
4. Open the live page in a private browser window and send a test message.

<script src="https://webtalky.com/latest.js?id=YOUR_WEBSITE_ID"></script>

Website chat widget FAQ